Auto-route support tickets to the right department instantly
TicketRouter uses AI to classify incoming support tickets by department with confidence scores — and routes them automatically to Zendesk, Intercom, or Freshdesk.
Start for $49/moNo credit card required for 7-day trial. Cancel anytime.
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Instant Classification
OpenAI categorizes every ticket in under 500ms with department + confidence score.
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Helpdesk Integrations
Native webhooks for Zendesk, Intercom, and Freshdesk. Set up in minutes.
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Routing Analytics
Dashboard shows routing accuracy, volume by department, and misroute alerts.
Simple Pricing
Pro Plan
$49
per month
- ✓Unlimited ticket classifications
- ✓Zendesk, Intercom & Freshdesk integrations
- ✓Confidence score per ticket
- ✓Custom routing rules dashboard
- ✓Analytics & misroute alerts
- ✓API + webhook access
- ✓Email support
FAQ
How does the AI routing work?
TicketRouter sends each incoming ticket to OpenAI, which classifies it by department (e.g. Billing, Technical, Sales) and returns a confidence score. Tickets above your threshold are auto-routed; low-confidence tickets are flagged for manual review.
Which helpdesk tools are supported?
We support Zendesk, Intercom, and Freshdesk via native webhooks. You can also use our REST API to integrate with any other tool.
Can I customize the departments and routing rules?
Yes. The dashboard lets you define custom departments, set confidence thresholds per department, and create fallback rules for edge cases.